Term and Conditions

Welcome to VCELINK SHOP. These Terms and Conditions govern your access to and use of our website vcelinkshop.com and your purchase of professional-grade connectivity solutions. By accessing our site or placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our policies are engineered with the same precision and reliability you expect from our products, designed for network professionals, system integrators, and skilled DIY enthusiasts worldwide.

1. Website Use and User Obligations

1.1 Acceptable Use

You agree to use our website only for lawful purposes related to purchasing connectivity products for professional or qualified DIY applications. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Attempt to gain unauthorized access to our systems or interfere with site security
• Use automated systems or software to extract data from our website without express permission
• Misrepresent your identity or provide false information during registration or checkout

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

1.3 Geographic Restrictions

Our products and services are available to professionals and enthusiasts worldwide, excluding select remote regions and parts of Asia as determined by our shipping carriers. By placing an order, you confirm that your shipping destination is within our service area.

2. Products and Services Description

2.1 Product Line

VCELINK SHOP specializes in professional-grade connectivity solutions including:

• Adapters: 3.5mm, 6.35mm, Audio Video, Banana, DP, and other specialized adapters
• Keystone Jacks & Wall Plates: Banana, Coax, Ethernet, Blank, and Brush variants
• Cables: Bulk cables, copper cable, fiber optic cable
• Connectors: F Type Connectors, F connectors, and other termination components
• Infrastructure Components: Blank patch panels, cable trackers, and related accessories

2.2 Professional-Grade Nature

Our products are engineered for critical infrastructure applications in data centers, network installations, and professional AV systems. While suitable for skilled DIY enthusiasts, they require technical knowledge for proper installation and use.

2.3 Product Information Accuracy

We strive to ensure all product descriptions, specifications, and images are accurate. However, minor variations may occur. Technical specifications are provided for professional reference but do not constitute performance guarantees for specific applications.

3. Orders and Payment Terms

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance; acceptance occurs when we ship your order.

3.2 Pricing and Taxes

All prices are in US Dollars (USD). We reserve the right to adjust prices at any time, though orders already placed will be honored at the price confirmed. Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

3.3 Payment Methods

We accept the following payment methods:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

Payment is processed at checkout. For security, we do not store complete payment card information on our servers.

3.4 Shipping and Delivery

We offer two shipping methods:

1. Standard Shipping: $12.95 via DHL or FedEx. Processing: 1-2 business days. Delivery: 10-15 business days after shipment.
2. Free Shipping: Available on orders over $50 via EMS. Processing: 1-2 business days. Delivery: 15-25 business days after shipment.

Processing time begins after payment confirmation. Delivery estimates are business days and may vary based on destination customs procedures. Tracking information is provided for all shipments.

4. Returns, Exchanges, and Refunds

4.1 Return Policy Overview

We stand behind our products with a professional-grade return policy:

• Return Window: 15 days from delivery date
• Condition Requirement: Products must be new, unused, with all original packaging, accessories, manuals, and components
• Process: Returns require pre-authorization via email to [email protected] with an RMA number

4.2 Non-Returnable Items

To maintain professional standards, the following cannot be returned unless defective:

• Bulk cables cut to custom length or purchased in bulk spools
• Custom-configured or terminated cables
• Opened packaging of consumable connectors (F Type Connectors, etc.)
• Software or digital products
• Items damaged due to improper installation or use

4.3 Refund Processing

Refunds are issued to the original payment method after return approval:

• Credit/Debit Cards: 5-10 business days (varies by bank)
• PayPal: 3-5 business days
• Store Credit: Issued immediately

Original shipping fees are non-refundable unless the return is due to our error.

4.4 Defective or Incorrect Items

If you receive a defective product or incorrect item, contact us immediately at [email protected] with documentation. We will provide a prepaid return label and expedite replacement, often shipping replacements immediately without waiting for return.

5. Intellectual Property

5.1 Ownership

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of VCELINK SHOP or our suppliers and is protected by international copyright and trademark laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to purchasing our products. This license does not include any right to:

• Resell or commercially use our website content or products for unauthorized purposes
• Collect or use product listings, descriptions, or prices for competitive purposes
• Use any data mining, robots, or similar data gathering tools
• Reproduce, duplicate, copy, or exploit any portion of the website without express written permission

5.3 Trademarks

“VCELINK SHOP” and our logo are trademarks of our company. You may not use these marks without our prior written permission.

6. Limitation of Liability

6.1 Professional Use Acknowledgement

You acknowledge that our products are designed for professional applications and require technical expertise for proper installation and use. We are not liable for:

• Damages resulting from improper installation, configuration, or use of our products
• Incompatibility with your specific system or application
• Performance issues arising from environmental factors beyond product specifications
• Consequential damages from network downtime or system failures

6.2 Liability Cap

To the maximum extent permitted by law, VCELINK SHOP’s total liability for any claim arising from your use of our website or products shall not exceed the purchase price of the products in question.

6.3 No Warranties Beyond Statement

Except as expressly stated in these terms, we make no warranties, express or implied, regarding our products or website. Products are provided “as is” for professional use with the understanding that users possess necessary technical knowledge.

7. General Provisions

7.1 Policy Updates

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

7.2 Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

7.3 Dispute Resolution

Any disputes arising from these terms or your use of our website shall be resolved through good faith negotiation. If unresolved, disputes shall be settled in the courts of Alachua County, Florida.

7.4 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

7.5 Contact Information