Shipping Policy

Shipping Information

We ship globally to professionals and enthusiasts worldwide (excluding select remote regions and parts of Asia). All orders are processed with the care required for technical components.

Order Processing & Delivery Timelines

Returns & Exchanges Policy

We stand behind the performance of every adapter, cable, and connector in our catalog. Our return policy reflects the professional standards of our clientele.

1. Policy Overview

• Return Window: 15 days from the date of delivery.
• Condition Requirement: Products must be in new, unused condition with all original packaging, accessories, manuals, and components.
• Exchange Condition: Same as returns – items must be pristine and complete.

2. Step-by-Step Return/Exchange Process

1. Initiate Your Request
   Within 15 days of delivery, email our support team at [email protected] with:
   • Your order number
   • Product details and reason for return/exchange
   • Use the template below for completeness
2. Receive Authorization & Instructions
   Our team responds within 1-2 business days with:
   • Return Merchandise Authorization (RMA) number
   • Detailed shipping instructions and address
   Important: Never ship items without an RMA number. This ensures proper tracking and processing.
3. Package and Ship
   Securely pack the item(s) in original packaging with all components (cables, adapters, etc.). Include a printed copy of your RMA email inside the package. Ship to the address provided in your RMA instructions.
4. Inspection & Processing
   Our quality control team inspects returned items within 3-5 business days of receipt. Upon approval, we immediately process your refund or ship your exchange.

3. Return/Exchange Request Template

4. Refund Timeline & Methods

Refunds are issued to the original payment method after return approval:

5. Non-Returnable Items Important

Due to the specialized, professional nature of our product line and to maintain component integrity for critical infrastructure, the following cannot be returned or exchanged unless defective upon arrival:

• Bulk Cables – Cut to custom length or purchased in bulk spools
• Custom-configured or terminated cables
• Opened packaging of consumable connectors – This includes items like F Type Connectors and other opened consumables
• Software or digital products (if offered)
• Items damaged due to improper installation or use

6. Exchange Shipping

• Approved exchanges are shipped via your original shipping method (Standard or Free Shipping).
• Expedited shipping upgrades are available at additional cost.
• International customers: Any customs duties or taxes on replacement shipments are the customer’s responsibility.

7. Defective or Incorrect Items

If you receive a defective product or incorrect item:

1. Contact us immediately at [email protected] with photos/video documenting the issue.
2. We will provide a prepaid return label and expedite the replacement at no cost to you.
3. In many cases, we ship replacements immediately without waiting for the return.