Professional-Grade Service for Professional-Grade Products
At VCELINK SHOP, we stand behind the quality and performance of our connectivity solutions just as we stand behind our commitment to customer satisfaction. This policy is designed with the same precision and clarity that network engineers, system integrators, and skilled DIY enthusiasts expect from their tools and components.
1. Policy Overview
We offer a straightforward 15-day return window from the date you receive your order. Products must be in new, unused condition with original packaging and all accessories. For exchanges, the same condition requirements apply.
2. Step-by-Step Return/Exchange Process
1 Initiate Your Request
Within 15 days of delivery, contact our support team at [email protected] with your order number and details about the product and reason for return/exchange. Use the template below to ensure we have all necessary information.
2 Receive Authorization & Instructions
Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without an RMA number – this ensures proper tracking and processing.
3 Package and Ship
Securely package the item(s) in their original packaging with all included components (cables, adapters, manuals). Include a copy of your RMA email inside the package. Ship to the address provided in your RMA instructions.
4 Inspection & Processing
Once received, our quality team will inspect the item(s) within 3-5 business days. Upon approval, we will immediately process your refund or ship your exchange.
3. Return/Exchange Request Template
Copy and paste the template below into your email to [email protected]:
4. Refund Timeline & Methods
Refunds are processed using the original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after return approval, depending on your bank’s processing time.
- PayPal: 3-5 business days after return approval.
- Store Credit: Issued immediately upon return approval for future purchases.
Note: Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped or defective product).
5. Non-Returnable Items
Based on the specialized nature of our product line, the following items cannot be returned or exchanged unless defective upon arrival:
- Bulk Cables (cut to custom length or purchased in bulk spools)
- Custom-configured or terminated cables
- Opened packaging of consumable connectors (F Type Connectors, etc.)
- Software or digital products (if offered)
- Items damaged due to improper installation or use
This policy ensures we maintain the professional-grade integrity expected by data center managers and system integrators who rely on factory-sealed, uncontaminated components.
6. Exchange Shipping
For approved exchanges:
- We ship the replacement item via your original shipping method (Standard or Free Shipping).
- Expedited shipping upgrades are available at additional cost.
- International customers: Please note that any customs/duties on the replacement shipment are the customer’s responsibility.
7. Defective or Incorrect Items
If you receive a defective product or incorrect item:
- Contact us immediately at [email protected] with photos/video of the issue.
- We will provide a prepaid return label and expedite the replacement at no cost to you.
- In some cases, we may ship the replacement immediately without waiting for the return.
Need Assistance?
Our support team understands the technical nature of our products and is trained to handle returns and exchanges with the same professionalism you bring to your projects.
Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Please have your order number ready when contacting us.